New online casinos are a major attraction for players that want the biggest and sweetest welcome bonuses and other promotional offers. Is Spicy Spins a legit platform that falls under this category of new online casinos and should you give it a try?
We’ll answer these questions and more in this Spicy Spins review, starting with a look into Spicy Spins’ background.
About Spicy Spins
Spicy Spins began operations in May 2019 and is currently owned and run by Alpha Interactive Studios. It offers a variety of casino games that you can play to win money and other rewards. GameScale software powers most of these games, including the instant play casino, while the rest are powered by NetEnt and BetSoft.
All three of these software developers have a solid reputation when it comes to delivering quality and enjoyable online casino games.
For now, Spicy Spins’ only license is from the Curacao Gambling Authority. While the Curacao Gambling Authority is internationally recognized, it doesn’t have the same standing as the United Kingdom Gambling Commission (UKGC), which is probably why Spicy Spins isn’t allowed to operate in the US, Israel, and Singapore.
Also, online casinos can’t legally operate in the UK without a license from the UKGC. To get a UKGC license, a casino must satisfy all of the commission’s requirements, including proving their ability to pay off all winnings.
Despite not having a UKGC license (it doesn’t use Gamstop), Spicy Spins says that UK players are welcome to place bets on its site. So, while it may be possible to place bets on Spicy Spins from the UK, bear in mind that you won’t have the protection of the UKGC if anything goes wrong.
Let’s see if there’s anything else about Spicy Spins that may or may not make it the right choice for your next online gambling adventure.
Interface and User-friendliness
Online casinos need to provide a safe, engaging, and user-friendly platform where players can have fun safely and comfortably. The Spicy Spins website meets most of these requirements with its easy-to-understand interface and security features.
Finding your way around the website is easy thanks to its clutter-free design. Even though it’s clutter-free, the homepage manages to stay engaging with its unique and amusing Mexican-style theme. The site’s loading speed is also good, ensuring you never have to wait longer than necessary to have fun.
Regarding security, Spicy Spins has in place the basics – 128-bit encryption that secures any sensitive data you provide on the site. But we are dissatisfied with the site’s mobile-friendliness.
Unless you are using a browser with updated Adobe Flash, you may not be able to see the whole of the site. That’s an even bigger problem if accessing the site from a mobile device that doesn’t support Flash. The sooner the site can update its games and pages to not require Flash, the sooner we can say goodbye to this issue.
Now, let’s see if Spicy Spins’ games and bonuses are spicy enough to make up for the website’s shortcomings.
Bonuses and Promotional Offers
Spicy Spins offers a super spicy welcome bonus of €1200 and 150 Free Spins. But you don’t get it all at once. Instead, you get the bonus in parts spread over your first four deposits.
For your first deposit, you’ll get 150 Free Spins and 300 percent match-up on your first deposit. However, the match-up amount won’t exceed €200. For your second and third deposits, you’ll get a 300 percent match-up and a 200 percent match-up, respectively. Each match-up won’t exceed €400. And for your fourth deposit, you get a 100 percent match-up of up to €200.
At a glance, this seems attractive. But that changes when you see the wagering requirements and other terms and conditions attached to the welcome bonus. For example, the 150 Free Spins are only usable for the platform’s BetSoft casino games.
To unlock the deposit bonus, you need to fulfil the wagering requirement of 40x (deposit + bonus). That’s far more stringent than what other platforms require.
We also noticed that the welcome bonus is actually a sticky bonus that you can’t withdraw. You can only use it to wager. The moment you complete the wagering requirements, the bonus will disappear from your casino wallet.
We aren’t fans of this.
Aside from its welcome bonus, Spicy Spins Casino also offers various promotions periodically, such as monthly giveaways and weekly bonuses. The rewards and T&Cs of these bonuses differ, so be sure to check them out before claiming.
There are also loyalty rewards, such as monthly promotion giveaways and complimentary points earned for every bet you play. You can later cash in these points for cash. But note that these points expire and a €10 bet on a slot machine earns you just one measly point.
When it comes to casino game options, Spicy Spins does better than most. It offers a host of video slot games, card games, and table games, and live casino games, all of which are suitable for placing bets and winning money. There are also non-casino games that you can play for fun or to earn free spins.
While there are over 200 games on the platform, the majority of them are slot machine games. Some of its more popular slot options include Foxin Wins, Piñata Bucks, and Age of Caesar. These slot games are fun, but for us, the live casino is the big attraction.
Sadly, the available live casino games are limited. But the ones that do work let you play against other real players in real-time with real stakes. It’s just as exciting as placing bets in an actual casino, but without the inconvenience of having to visit one in person.
Many of the game software providers on Spicy Spins are notable names with licenses and longstanding reputations, such as Booming Games, Microgaming, and NextGen Gaming. You can rest easy knowing games from these specific developers are secure and top-quality.
Depositing and Withdrawal
The ease of making deposits and withdrawals is one of the hallmarks of a top-notch online casino. Spicy Spins does quite well in this aspect by providing various convenient options for making payments and withdrawing winnings.
The default currency on the platform is Euros and you can deposit or withdraw through one of more than 20 options. These options include popular choices like Visa, Maestro, and MasterCard credit/debit cards, bank transfer, Neteller, Skrill, EcoPayz EcoCard, and others. You also have the option to transact with popular cryptocurrencies, such as Bitcoin.
The minimum amount you can deposit is €20, while the minimum you can withdraw is €100. The maximum withdrawal is €5,000 a month, which is quite limiting.
The speed of processing withdrawals depends on the transaction method you choose. Generally, it takes about five to seven business days, unless you use Skrill, Neteller, or EcoPayz EcoCard, which take 24 hours.
It’s hard to trust an online casino that doesn’t offer easily accessible and responsive customer support. Checking Spicy Spins’ support page, you’ll see that you can get assistance from the casino’s FAQ page, which answers the most common complaints and questions of players.
If the FAQ page can’t satisfy your needs, you can’t get help by placing a call since the casino offers no helplines. But you can reach a real human by using live chat on the website or sending an email. That said, our experience and customer reviews indicate that getting a response from the live chat or email can take a long time.
Some customer complaints in reviews even state that they are yet to get a response to queries months later.
On the surface, Spicy Spins seems like a reliable online casino. But based on customer reviews and our personal experience, we wouldn’t recommend it as your best choice for online gambling.
Aside from negative reviews, another giant red flag that’s hard to ignore is the lack of a UKGC license. If an online casino that claims to serve UK customers doesn’t have a UKGC license, we don’t recommend using it.
That’s because if anything goes wrong, there’s no one to report to. Yes, Spicy Spins has a Curacao Gambling Authority, which is internationally recognised. But don’t forget that most casinos that opt for this license do so because they are unable to satisfy the strict requirements of the UKGC that are put in place to protect customers.
Lastly, because the casino isn’t up to a year old, it doesn’t have the longstanding reputation of other available online casinos.
Pros and Cons
- Generous welcome bonus
- Weekly and monthly promotions, as well as loyalty rewards
- Lots of withdrawal and deposit options, including Bitcoin
- Lots of casino games
- No UKGC license
- The wagering requirements attached to its bonuses are too restrictive
- High minimum withdrawal limit
- Quite a few customer complaints
- Telephone customer support is not available
- Bonuses expire
- There’s a monthly fee if your account is inactive for over 6 months
In our opinion, Spicy Spins is a bit of a mixed bag. Even though the platform hasn’t been around for very long, it has managed to rack up a list of happy and unhappy customers.
Plus, there’s not a lot about the casino that inspires confidence about its reliability and trustworthiness. There’s also the issue of its terms and conditions, which are not the most customer-friendly.
That said, if you want to try out its games and have fun, go ahead. But if you are a serious online casino player who frequently stakes cash, you might be better off sticking with a recognised casino with a better reputation and UKGC license.
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