Napoli Casino Review

Napoli Casino
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napoli
checkmark icon Exclusive 400 % Bonus
checkmark icon 250 Spins on 1st Deposit
checkmark icon Mobile friendly
Our Score
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Owner: Alpha Interactive Solutions, N.V.
Launch Date: February 2015
Deposit Bonus: 400 percent deposit bonus up to €800
Online Casino Versions: Instant Play, Live Dealer, Mobile, Flash, Mobile Web
Casino Games: Blackjack, Baccarat, Bingo, Craps, Roulette, Keno, Video Poker, Slots, Table Games, Scratch Cards
Game Providers: NetEnt, NextGen, BetSoft, Wazdan, GameScale, Thunderkick, Evolution Gaming, Playson, Play n G.O., XPG, BoomingGames.com, Pragmatic Play

Evoplay, Spinomenal, Iron Dog Studio, MrSlotty Games, Fugaso, LuckyStreak, Booongo, SA Gaming, Felix Gaming, Microgaming, and 1×2 Gaming

Casino Payment Methods: Mastercard, Visa, Visa Electron, Paysafecard, Maestro, Entropay, CASHlib, ecoPayz, Skrill, Neteller, Neosurf, Zimpler, MuchBetter, Dinero Mail, Todito Cash, Boleto, Multibanco, Postepay, Moneta, iDEAL, Eps, TrustPay, POLi, EasyEFT, Siru Mobile, Qiwi, Bitcoin, Przelewy24
Banking: VISA, VISA Electron, Mastercard, Maestro, Bank Transfer, Bitcoin Wallets, Diners Club, EcoPayz EcoCard, EasyEFT, MULTIBANCO, Neteller, Neosurf, POLi, Paysafecard, Postepay, Przelewy24, QIWI, Siru Mobile, SOFORT Banking, Skrill Moneybookers, TrustPay, Trustly, UseMyServices, Western Union, Zimpler, Giro Pay, iDEAL
Languages: English, Spanish, German, French, Danish, Finnish, Italian, Norwegian, Russian, Swedish
Minimum Deposit: €20
Minimum Withdrawal: €100
Withdrawal Limit: €5,000 per month
Withdrawal Timeframes: ·       E-wallets – 5-6 business days

·       Bank Transfer – 5-10 working days

·       Credit cards – 10-15 working days

·       Bitcoin Wallet – 5-6 working days

Currencies: EUR, GBP, USD, AUD, CAD, RUB, ZAR, NOK, DKK, SEK
Customer Support: ·       Live Chat

·       Email: support@casinonapoli.com

·       Phone: +357 2503-0456

·       Physical address:

Ubiquin Limited of Voukourestious

25 NEPTUNE HOUSE

1st floor, Flat/Office 11 3045, Limassol

Cyprus

Website: https://www.casinonapoli.com/
Licensing Authority: Government of Curaçao

Key Features

  • Live Casino: Yes
  • Slots: Yes
  • Card and Table Games: Yes
  • Video Poker Games: Yes
  • Mobile Casino: Yes

Overview

Launched in 2015, Casino Napoli operates with a license from the government of Curaçao (not Gamstop-covered).

This casino has its focus on high-quality games and big promotions, which attracts a wide variety of players, particularly the high rollers. The lobby shows a vast range of software providers like BetSoft, Fugaso, NetEnt, EvoPlay, and Felix Gaming.

There is a VIP club for the most loyal customers, and the site has SSL-encryption to safeguard the personal and financial details of players. There is also a Live chat feature available 24/7 backed-up by phone and email customer support service.

Before signing up, however, ensure that you check the list of restricted territories to know in advance if you’re eligible for any promotions or real-money play or promotions.

Pros

  • An excellent online casino for high rollers
  • The functionality, mobile compatibility, and software on the platform is first-rate
  • This casino’s gaming library is excellent
  • There is a wide range of deposit and withdrawal options

Cons

  • There have been incidents of no payouts or long payout waiting times
  • Unresponsive customer service
  • Although the casino is suitable for high rollers, it can also attract gambling addicts

Look & Feel

The designers of this casino have managed to combine a traditional look with a more modern overall look and feel. It also features a fresh Med-style blue-and-white colour scheme, with a panoramic shot of the Napoli seafront at night, with Mount Vesuvius in the background.

The casino layout is superb, as it makes everything easy to find. There’s an entire page dedicated to assisting new players in beginning their casino adventure, although setting up an account is not challenging.

 

Welcome Bonus

There is a generous 400 percent welcome bonus matched up to €800 on first deposits, and a 150 percent bonus matched up to €1,000 on second deposits. On top of this bonus, you can also get 100 percent bonuses up to €300 each Sunday for the first four weeks as a new player.

Bonus Terms and Conditions

  • There is a €20 minimum deposit for the 400 percent bonus
  • You must wager the bonus and deposit 20x times or more before a withdrawal
  • Players from the U.K., Lebanon, and Greece, must cover 40x wagering requirements
  • The maximum Welcome Bonus is €800; the casino permits only one First Deposit Bonus per new player
  • This bonus does not apply to players from the K.

Games & Software

You can play Casino Napoli’s games without the need to download or install third-party software or dedicated mobile gaming apps onto your mobile device.

Casino Napoli has its gaming library on its homepage. All you need to do is scroll down to view the library and use the search box to find your favourite title.

Choose from:

  • Featured Games – Sevens & Fruits, Faerie Spells, Wild Beast of Crete, and Show Me the Mummy
  • New Games – Lucky Reels, Clover riches, and Sinister Circus.
  • Live Casino Games – French Roulette, Grand VIP Blackjack, and Immersive Roulette.
  • Classic Slots – Disco Slot, Pharaoh Fortune, and Magic Forest
  • Video Slots – Lilith’s Passion, Flaming Reels, and Secret of Nefertiti 2
  • Table and Card Games – Blackjack, poker, and roulette
  • VIP Games – VIP Blackjack and VIP Cinema City,
  • Jackpot Games like Jackpot Jamba NJP, Slots Angels, NJP, and The Ghouls NJP
  • Scratchcards – Secret Cupcakes, Signs of Fortune, and Reels of Fortune
  • Micro Bet Games – Micro Blackjack and Micro Cash Machine

Ongoing Promotions

There are several current promotions apart from the Welcome Bonus on this online casino. They include:

  • Midweek Bonus Offers – Gives three types of bonus offers every week
  • ACE Bonuses – This offer is available Monday through Friday between the hours of 6:00-11:59 a.m. GMT, and you must use the bonus code ‘MORNING.’ Claim:
    • ACE – Claim 50 percent on deposits of €20-€50
    • DOUBLE-ACE – Claim 75 percent on deposits of €51-€100
    • TRIPLE-ACE – Claim 100 percent on deposits of at least €100.
  • Jackpot Reloader Bonus – Enter the bonus code JACKPOT and deposit at least €20 to qualify for the ‘Jackpot Reloader’ of 125 percent on your deposit. This bonus is claimable once a month.

Extras: VIP Club

Casino Napoli offers a VIP Club Reward program, which rewards players for their loyalty. As a VIP member, enjoy access to exclusive promotions and priority customer support to include Personal Account Managers.

Other benefits include:

  • Higher betting privileges
  • Exclusive bonus offers and prizes
  • Faster payouts
  • Higher rates of point-to-cash conversion

Transaction Methods

You can play only in Euros, but you are allowed to deposit funds using your local currency. If you are depositing using credit cards, however, you can only deposit funds in Euros; the casino converts foreign currencies into Euros using the current exchange rates.

Casino Napoli does not charge a withdrawal fee. You can withdraw a minimum of €100 at a time, and there is a maximum withdrawal cap set at €5000 per month.

Security & Licensing

This online casino used to be licensed by the Malta Gaming Authority, which is one of the best gaming licenses in the world. However, the owners changed their license to the Government of Curaçao, which is not a lousy license, but still inferior to the former.

The security encryption is adequate, however. The casino uses end-to-end 128-bit SSL-coding to keep all customer information safe on the website.

User Reviews

The one gripe we have with Casino Napoli is that they do not have a U.K. Gambling Commission license, which locks out the lucrative U.K. market. If you are playing from the U.K., say using a VPN, bear in mind that should you win, you won’t be able to claim your winnings in case the casino refuses to pay you. You also won’t have the assistance of a regulatory body to help you do so.

Several British players have lost massive amounts this way, and customer support wasn’t helpful.

The T&Cs are also very restrictive. Read them carefully to understand the house rules, or you could risk not getting paid should you strike the jackpot.

Customer Support

Click on the ‘Support’ link in the main menu at the top of the website to access the Help Centre and FAQs, which deal with several accessible help topics like account management, games, cashier, deposits and withdrawals, and much more. This section also covers the game rules.

You also have access to a Live Chat feature for instant support, phone support when you call +357-25-030-456 between the hours of 9:00 and 22:00 GMT or email support at support@casinonapoli.com.

Territory Restrictions

Casino Napoli is not available in:

Andorra, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Ireland, Israel, Italy, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Netherlands, Norway, Peru, Poland, Portugal, Qatar, Romania, Russia, San Marino, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Tunisia, Turkey, Ukraine, United Kingdom, USA.

Final Verdict

Our Rating

  • Software: 4/10
  • Safety 8/10
  • Bonuses: 7/10
  • Speed: 3/10
  • Customer Support: 7/10
  • Jurisdiction: 5/10
  • Overall Casino Rating: 5.5/10

So, what is our final verdict on Casino Napoli?

We find that the maximum withdrawal limit of €5000 is not as high as we would like, and the minimum withdrawal limit of €100 is too high.

On the other hand, the gaming library is impressive in terms of diversity, with even some niche games included. The layout is user-friendly, and new players shouldn’t have any problems navigating the site. They also feature excellent bonuses and services, especially for VIP members.

On the downside, the payout time of five working days or longer is frustrating. Also, the bonus terms and withdrawal of winnings are dicey. One wrong move on your part, and you could forfeit your winnings!

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